Privacy policy

Effective Date: September 23, 2026

At Detmol, accessible via our online store, we are committed to safeguarding your personal data and ensuring a transparent shopping experience. This Privacy Policy details how Detmol collects, uses, discloses, and protects your personal information when you visit our site, purchase our products, or interact with our customer support services.

Our store is hosted on Shopify Inc., which provides us with the e-commerce infrastructure required to deliver our products and Services to you.

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the practices described in this policy.

1. Information We Collect

We collect personal data—information that identifies or can reasonably be associated with you—in various ways depending on how you interact with our website.

  • Contact Details: Full name, email address, physical delivery address, billing address, and contact phone number.

  • Payment & Transaction Details: Payment method type, payment confirmations, and transaction history (note: sensitive credit card details are processed securely via encrypted payment gateways and are not stored directly by Detmol).

  • Account Credentials: Passwords, username details, and account preferences (if an account is created).

  • Order Details: Items viewed, cart additions, purchase records, returns, and exchanges.

  • Customer Support Records: Messages, feedback, and attachments provided during your interactions with our support team.

  • Technical & Usage Information: IP addresses, browser specifications, device attributes, network information, page response times, and browsing behavior on our platform.

2. Sources of Personal Data

We obtain personal information through:

  1. Direct Interactions: When you place an order, sign up for an account, subscribe to communications, or reach out to customer service.

  2. Automated Technologies: Via cookies, web beacons, and server logs as you browse our online store.

  3. Third-Party Partners & Vendors: Payment processors, logistics/delivery partners, and digital marketing channels.

3. How We Use Your Personal Data

Detmol uses the collected information for the following operational and business purposes:

  • Order Fulfillment & Account Services: Processing payments, fulfilling orders, arranging shipping, managing returns, and administering customer accounts.

  • Customer Support: Resolving inquiries, managing feedback, and maintaining quality support.

  • Site Optimization & Security: Monitoring system stability, protecting against fraud, detecting unauthorized activity, and maintaining secure payment gateways.

  • Marketing Communications: Sending updates, promotional offers, or tailored announcements in compliance with applicable advertising laws and your preferences.

  • Legal & Regulatory Compliance: Fulfilling legal obligations, protecting our business rights, and enforcing our terms.

4. Sharing & Disclosure of Personal Data

We do not sell your personal information. However, we may share data with trusted third parties to run our business efficiently:

  • Platform Provider & Service Providers: Shopify, shipping carriers, payment processors, customer service tools, and analytical tools.

  • Marketing & Analytics Partners: Ad networks and analytics vendors that help us optimize user experience and targeted messaging.

  • Legal Obligations: Government authorities or legal entities when required by applicable laws, court orders, or regulations.

  • Corporate Changes: In connection with any merger, acquisition, or sale of business assets.

5. Shopify's Processing Role

Because our store is built on Shopify, Shopify handles personal data to deliver and improve store features. In certain circumstances, Shopify acts as an independent data controller (for instance, when aggregating data to prevent platform-wide fraud). For more information, please consult Shopify’s Consumer Privacy Statement.

6. Third-Party Websites & Links

Our website may include links to external platforms or websites managed by third parties. We do not control and are not responsible for the privacy practices of external sites. We encourage you to read the privacy statements of any third-party link you visit.

7. Children’s Data Protection

Our Services are intended exclusively for general audiences and are not directed to individuals under the age of majority in their jurisdiction. We do not knowingly collect personal details from minors. If you believe a minor has provided us with personal data, please contact us immediately to request its deletion.

8. Data Protection & Storage Duration

We employ standard administrative, technical, and physical safeguards to help protect your data against unauthorized access or disclosure. However, no electronic transmission over the internet can be guaranteed as 100% secure. We retain your personal data only for as long as necessary to fulfill orders, resolve disputes, comply with legal requirements, and enforce contracts.

9. Your Rights & Choices

Depending on your jurisdiction, you may hold specific rights regarding your personal information:

  • Right to Access: Request a copy of the personal information we hold about you.

  • Right to Rectification: Ask us to update or correct inaccurate data.

  • Right to Erasure: Request the deletion of your personal records, subject to legal storage exceptions.

  • Right to Opt-Out: Unsubscribe from promotional marketing messages at any time using the unsubscribe link provided in our emails.

Additional Rights for UK & EEA Visitors

If you are residing in the UK or European Economic Area, you also have the right to object to data processing, restrict processing, and request data portability.

To exercise any of these rights, please email us at info@detmol.com.

10. International Data Transfers

As part of operating an online store, your personal data may be transferred to, stored, and processed in countries outside your state or country of residence, including servers hosted in the United States and Canada. We ensure appropriate legal safeguards (such as standard contractual terms) are applied to protect your information during international transfers.

Contact Information:

Store Name: Detmol
Address: 4 The Oaks Rd, Tannum Sands QLD 4680, Australia
Email: info@detmol.com
Phone: +61 480 804 545
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+10:00)
Response Time: We aim to reply to all inquiries within 1–2 business days.