Refund policy

At Detmol, we are committed to providing an exceptional shopping experience. If you are not entirely satisfied with your order, we are here to help. Below you will find all the details regarding our returns and refunds procedure.

Policy Overview

  • Return Window: You have 30 days from the date your package is delivered to request a return.

  • Item Condition: Products must be unused, unworn, and in the same condition as received, complete with original tags, packaging, and accessories.

  • Restocking Fee: $0 — We do not charge any restocking, handling, or processing fees.

  • Return Shipping Fee: Free — We supply a prepaid shipping label for all authorized returns.

Shipping Costs for Returns

We want your shopping experience to be completely risk-free:

  • Damaged, Defective, or Incorrect Items: If your order arrives damaged, faulty, or incorrect, we will cover the full cost of the return.

  • Exchanges & Change of Mind: If you need a different size or simply changed your mind, returns are still 100% free. Upon approval of your return request, a prepaid return shipping label will be provided.

How to Initiate a Return

  1. Submit Your Request: Contact our support team via email at info@detmol.com. Please include your order number and a brief explanation for the return.

  2. Get Your Prepaid Label: After your request is reviewed and approved, we will email you a prepaid shipping label along with return instructions and the warehouse address.

  3. Ship the Item: Safely pack the product in its original packaging, affix the prepaid label to the package, and drop it off at the designated carrier location.

Refunds & Exchanges

  • Refund Processing: Once your return is received and inspected at our warehouse, your refund will be automatically issued back to your original payment method within 7 days.

  • Product Exchanges: If you wish to swap your item for another size, color, or item, reach out to us at info@detmol.com, and our team will guide you through the exchange process.

Contact Information:

Store Name: Detmol
Address: 4 The Oaks Rd, Tannum Sands QLD 4680, Australia
Email: info@detmol.com
Phone: +61 480 804 545
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+10:00)
Response Time: We aim to reply to all inquiries within 1–2 business days.