Terms of service

OVERVIEW

This website is operated by Detmol. Throughout the site, the terms “we”, “us”, and “our” refer to Detmol.

Detmol provides this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. Our e-commerce platform is hosted by Shopify Inc., enabling us to present and sell our products to you securely.

By visiting our store and/or purchasing a product from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including those additional terms and conditions and policies referenced herein or available via hyperlink. Please review these Terms carefully. If you do not agree to all terms and conditions of this agreement, you may not access the website or utilize any of our Services.

SECTION 1 – ELIGIBILITY & ACCOUNT RESPONSIBILITIES

By agreeing to these Terms, you represent that you are at least the age of majority in your state, territory, or country of residence, or that you have reached the age of majority and have granted us permission to allow any of your minor dependents to use this site.

When creating an account or completing a purchase, you agree to provide current, complete, and accurate billing, account, and contact information. You are responsible for safeguarding your account details and password, as well as for any activity conducted under your account. Accounts are non-transferable.

SECTION 2 – PRODUCTS & ACCURACY OF INFORMATION

We make every attempt to display as accurately as possible the colors, features, and images of our products. However, we cannot guarantee that your device’s display monitor will reflect exact product colors or specifications.

All product descriptions, specifications, availability, and pricing are subject to change at any time without prior notice at our sole discretion. We reserve the right to limit the sales quantities of any item or discontinue any product at any time.

SECTION 3 – ORDERS & ACCEPTANCE

Submitting an order represents an offer to purchase our products. Detmol reserves the right to accept, refuse, or limit any order placed with us for any reason.

An order is only deemed confirmed once payment has been processed successfully and an official order confirmation notification is sent. Please review all order details before finalizing payment. Once processing begins, modifications or cancellations may not be guaranteed. If an order is altered or canceled by us, we will notify you using the email address or phone number provided during checkout.

Products sold on this site are intended solely for personal, end-user consumption and may not be purchased for unauthorized commercial resale or distribution. All purchases are subject to our Return & Refund Policy.

SECTION 4 – PRICING & PAYMENT TERMS

Prices, discounts, and promotional offers are subject to change without notice. The total applicable price for your purchase will be explicitly displayed during the checkout process.

Prices displayed do not include additional duties, local taxes, or international customs clearances where applicable, which remain the responsibility of the customer. By placing an order, you confirm that you are authorized to use the designated payment method.

SECTION 5 – SHIPPING & FULFILLMENT

Estimated delivery timeframes provided across our site are operational estimates and do not constitute guaranteed arrival dates. Detmol is not liable for logistics delays caused by customs processing, regional carrier disruptions, or unforeseen events beyond our reasonable control.

If your delivery experiences tracking issues, lost items, or damaged contents upon arrival, please contact our support team at info@detmol.com so we can resolve the matter in accordance with our Shipping and Return Policies.

SECTION 6 – INTELLECTUAL PROPERTY RIGHTS

All site materials and content available via our Services—including text, layout designs, software, branding logos, images, and graphics—are the property of Detmol or its content suppliers and are protected under international copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access our platform for personal shopping purposes only. Any unauthorized copy, reproduction, distribution, or commercial exploitation of our site content is strictly forbidden without our prior written consent.

SECTION 7 – THIRD-PARTY TOOLS & INTEGRATIONS

We may provide access to optional third-party integrations or software tools over which we exercise no supervision or control. You acknowledge that we provide access to such tools “as is” and “as available” without warranties or conditions of any kind. Your utilization of optional third-party tools is done entirely at your own risk.

SECTION 8 – EXTERNAL LINKS

Certain content, items, or services accessible via our store may include resources provided by third parties. External links on this website may lead to websites not affiliated with Detmol. We assume no responsibility or liability for checking, evaluating, or guaranteeing the content, safety, or accuracy of third-party platforms.

SECTION 9 – SHOPIFY PLATFORM RELATIONSHIP

While our platform infrastructure is hosted by Shopify Inc., all sales contracts and customer service communications are established directly between you and Detmol. Shopify bears no liability for transactions, product issues, or disputes arising between you and Detmol. By using our Services, you release Shopify from any claims related to your site interactions.

SECTION 10 – PRIVACY & PERSONAL DATA

Your submission of personal details through our store is governed by our Privacy Policy, which can be viewed in our store footer menu.

SECTION 11 – USER SUBMISSIONS & FEEDBACK

If you submit product reviews, suggestions, ideas, or feedback, you grant Detmol a royalty-free, perpetual, and unrestricted right to edit, publish, translate, and distribute such submissions across any medium worldwide.

You represent that your submissions will not violate any third-party rights, including copyright, trademark, privacy, or personal rights, and will not contain harmful or illegal materials.

SECTION 12 – CORRECTION OF ERRORS & INACCURACIES

Occasionally, information on our site may contain typographical errors, inaccuracies, or omissions concerning product descriptions, pricing, promotions, transit times, or inventory status. We reserve the right to correct any errors, update information, or cancel orders if any site data is inaccurate at any time without prior notice.

SECTION 13 – PROHIBITED USES

In addition to other limitations set forth in these Terms, you are prohibited from using the site or its content:

  • For any illegal or unauthorized purpose;

  • To violate any local, national, or international regulations, laws, or ordinances;

  • To infringe upon or violate our intellectual property rights or the rights of others;

  • To transmit viruses, malware, trojans, or malicious code;

  • To collect, track, or harvest personal data of other users;

  • To engage in spamming, phishing, scraping, or automated data extraction.

We reserve the right to terminate your access to our Services for violating any prohibited use terms.

SECTION 14 – TERMINATION

The obligations and liabilities incurred prior to the termination date shall survive the termination of this agreement. These Terms remain effective unless terminated by either you or Detmol.

SECTION 15 – DISCLAIMER OF WARRANTIES

Except as expressly stated on our platform or mandated by Australian Consumer Law, all products and Services delivered to you are provided 'as is' and 'as available' for your use, without representations, warranties, or conditions of any kind, either express or implied.

SECTION 16 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Detmol, our directors, officers, employees, or partners shall not be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from your use of any Services or products purchased from our store.

SECTION 17 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Detmol, Shopify, and our affiliates from any claim, demand, or expense (including reasonable legal fees) made by any third party arising out of your breach of these Terms of Service or violation of any law.

SECTION 18 – SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforced to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed without affecting the validity of remaining provisions.

SECTION 19 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

SECTION 20 – CONTACT INFORMATION

Store Name: Detmol
Address: 4 The Oaks Rd, Tannum Sands QLD 4680, Australia
Email: info@detmol.com
Phone: +61 480 804 545
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+10:00)
Response Time: We aim to reply to all inquiries within 1–2 business days.